Privacy Policy for Vagabond Treks

Effective Date: 1 October 2024

At Vagabond Treks, we are committed to protecting your privacy and ensuring that your personal information is handled with care and confidentiality. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, www.vagabondtreks.com (the “Website”). By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience on our Website and provide you with relevant services. The information we collect includes:

  • Personal Information: Name, email address, phone number, and any other details you voluntarily provide when filling out contact forms, booking a trek, or subscribing to our newsletters.
  • Non-Personal Information: Data about your interaction with the Website, including browser type, device type, pages visited, IP address, and other analytics data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to improve your browsing experience and track the performance of our Website. Cookies help us understand how you interact with our Website and enable us to enhance its functionality.

You can control your cookie preferences through your browser settings. However, disabling cookies may affect the Website’s functionality.

2. How We Use Your Information

We use the information collected from you in the following ways:

  • To provide services: Process your bookings, respond to inquiries, and deliver any information or services you requested.
  • To personalize your experience: Improve our Website’s functionality based on your preferences, including providing personalized content and advertising.
  • To communicate: Send you newsletters, updates, and promotional materials related to Vagabond Treks, provided you have opted to receive these communications.
  • For analytics and research: Analyze user trends and gather statistical information to improve our Website’s design, functionality, and services.
  • To protect the Website: Detect and prevent fraud, unauthorized access, and ensure the Website’s security.

3. How We Protect Your Information

We take the protection of your personal information seriously. We implement various security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction, including encryption, firewalls, and secure socket layer (SSL) technology.

While we strive to protect your personal information, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following instances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Website, processing payments, or delivering services. These third parties are required to keep your information confidential and use it solely for the purposes for which it was shared.
  • Legal Obligations: We may disclose your personal information when required by law, such as to comply with a legal obligation, protect our rights, or respond to legal requests.

5. Your Rights and Choices

You have the right to:

  • Access and update your information: You may request access to your personal information and request that we correct or update it.
  • Opt-out of communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those emails or contacting us directly.
  • Delete your data: You may request that we delete your personal information, subject to certain exceptions, such as for legal compliance purposes.

To exercise any of these rights, please contact us at info@vagabondtreks.com.

6. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy applies only to our Website, and we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Vagabond Treks does not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information from our records. If you believe we may have received information from a child under 13, please contact us at info@vagabondtreks.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated Privacy Policy will include the effective date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

Vagabond Treks
Email: info@vagabondtreks.com
Phone:+27 066 263 9373
Address: 836 Brilliant Street, Suiderberg, Pretoria, South Africa

This Privacy Policy was last updated on 9 October 2024.